BrandCTRL AI

Data Deletion Instructions

Last updated: August 6, 2026

You can ask BrandCTRL AI to delete personal information and data received through a connected Meta account. Disconnecting stops future access; a deletion request asks us to remove information already stored, subject to the limited exceptions described below.

Request deletion

  1. Email privacy@brndctrl.ai with the subject Meta Data Deletion Request.
  2. Include your name, business name, the email address used with BrandCTRL, and enough information to identify the connected business assets, such as the Facebook Page or ad account name.
  3. We will verify that you are authorized for the BrandCTRL account, confirm receipt, and tell you when the request is complete or if we need more information.

Protect your account: do not send us a Facebook password, BrandCTRL password, access token, app secret, payment information, or government identification by email.

Disconnect Meta

An authorized account owner or editor can disconnect Meta from the BrandCTRL connection settings. You can also remove BrandCTRL from Facebook under Settings & Privacy → Settings → Apps and Websites. Removing the connection prevents new Meta Platform Data from being retrieved, but it does not by itself delete records already required for billing, security, or legal compliance.

What we delete

After verification, we delete or de-identify the connected Meta access token, Meta user or system-user identifier, stored asset identifiers, and associated Meta-derived campaign and reporting data that we are not required to retain. We also remove other personal information covered by a valid request.

Timing and limited retention

We act on verified requests promptly and within the time required by applicable law. Some information may be retained where necessary to comply with law, resolve billing or disputes, enforce agreements, prevent fraud, or protect security. Residual copies may remain temporarily in protected backups until those backups age out, and they will not be restored to active use except for disaster recovery.

Questions or status updates

Reply to the confirmation message we send, or contact privacy@brndctrl.ai with the business name and request date.